Shipping & Returns

SHIPPING

Orders ship out same business day before 3:00pm on Monday-Friday. Orders typically arrive in 3-5 days, however City Bonfires cannot control unforeseen circumstances during the shipping process such as system or weather delays that may impact delivery. 

WARM WEATHER DISCLAIMER
Please Note: City Bonfires is not responsible for melting or other damage caused by heat exposure during shipping. To ensure all orders arrive in safe and perfect condition during hot weather season between the months of May through end of November we recommend that you do your part by choosing an expedited shipping option. The 2-day option is suggested when temperatures are under 85 degrees. Overnight shipping would be advised if temperatures are over 85 degrees. 
Tip: If the chocolate bar is melted please place in your refrigerator for 30 min to solidify.

REFUND POLICY

You may return UNUSED, UNDAMAGED products within 30 days of purchase. Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. 

 

REFUND ELIGIBILITY

• We are unable to accept returns on the S'mores Kits (food products). 
• Your item must be unused and in the same condition that you received it.
• Original shipping service on returns is required to receive a full refund.
• Returns must also be in the original packaging.